Registration is now open to attend the 5th edition of the course “Accessibility in customer service” organized by UNED, ONCE Foundation and the Royal Board on Disability This course will include videos, texts, self-assessment tests, practical exercises and a forum for teaching assistance. The syllabus will be as follows:
- Introduction to Universal Accessibility: why is it essential in customer service?
- Introduction to Universal Accessibility: why is it essential in customer service?
Face-to-face customer service to a diverse clientele: accessibility of spaces, products and services, diversity of information formats and interaction guidelines. - Accessible remote customer service: web environments, remote communication and accessible means of contact.
Accessible remote customer service: web environments, remote communication and accessible means of contact.
Registration and more information here:
https://iedra.uned.es/courses/course-v1:UNED-ONCE+AccAtenCli_005+2023/about?fbclid=IwAR0AyYyCha9GuclTrt6qHGPACu7zqY6xQtjJ_YX6X-4WrkCqNa1N4mrnPD
